With the implementation of Denticon, All Front Desk and Operatory workstations need to be using a USB Extension cable for the purpose connecting sensors, cameras, and now signature pads.
Why? Constantly reconnecting these devices quickly wears out the physical USB port on the workstation. It is easy and inexpensive to replace the USB Extension cable when it wears out.
If the USB Extension cable is not used, when the USB port wears out, we will need to replace the workstation at a cost of $1500 and the workstation will have limited use for a sometime.
In the IT Blue Bag that was previously distributed to your office, there should be extra USB Extension cables. If you need additional USB Extension cables, please submit a support ticket via the employee portal. (Attached is the original communication regarding USB Extensions and the IT Blue Bag for your reference)
This is a USB Extension cable:
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