Denticon Support Guide

Version: May 2, 2024

Please review information with your team.

If you encounter any issues with Denticon and need support, please use the following guide (also attached) with tips for solving as well as instructions on who to reach out to.

Please DO NOT submit support tickets directly to Denticon for ANY issues. You must go through our own internal channels, as noted below.

* Approval Process = Bree, Dr. Gill or Dr. Lotz approval has been obtained before submitting a Support Ticket.

In regards to anything else, there are two avenues of support:

1. If it appears to be a technical issue, where something was previously working and has now stopped working or is giving an error message, please submit a new InterDent IT support ticket. Please include full-screen snips showing the errors/issues. If Denticon needs to be engaged in solving the issue, IT will submit a ticket to Denticon.
2. If you are unsure how to do something in Denticon, please email “DL-Denticon Training” (our in-house Denticon team) and include full-screen snips to show what you are attempting to do.

Thank you!

Adriana Ramirez

Training Specialist