- When you click on the document (#4) it drops into the Downloads folder
Users need to open/access that document now via Office.com/OneDrive
- Sign into email
- Click on the 'waffle' (9 dot grid top left corner)
- Choose Word or Excel
- Click on 'Upload'
- Click on Downloads
- You should now see all the documents that you tried to access recently
- Choose the one you want
- Click Open
It may take a few minutes for it to show up in your Files of OneDrive
If the following opens after #4 above, close both windows and proceed to email/OneDrive
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